Service Delivery Management Consultant 4- Support
Preferred Qualifications
Responsible for providing systems support delivery management and
personalized attention on designated accounts in order to meet the
service levels agreed with customers, driving customer satisfaction
while maximizing oracle effectiveness and profitability. Service
delivery representative within Oracle and focal point of contact to the
customers being thier escalation path and internal customer advocate.
Develop
and maintain relationships with customer and third parties. Act as a
customer Trusted Advisor. Plan and deploy Support activities to ensure
effective delivery within an agreed set of delivery constraints. Advise
the account on the effective and efficient way to use Oracle support
services and products, tools, interfaces and procedures. Assure and
improve the quality of the service and maintain accurate account
information.
In scope for Systems Support is the cover of Hardware, Operating system and storage ( Disk and Tape ) products.
Detailed Description and Job Requirements
To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Apply to Job
Responsible for providing systems support delivery management and
personalized attention on designated accounts in order to meet the
service levels agreed with customers, driving customer satisfaction
while maximizing oracle effectiveness and profitability. Service
delivery representative within Oracle and focal point of contact to the
customers being thier escalation path and internal customer advocate.
Develop
and maintain relationships with customer and third parties. Act as a
customer Trusted Advisor. Plan and deploy Support activities to ensure
effective delivery within an agreed set of delivery constraints. Advise
the account on the effective and efficient way to use Oracle support
services and products, tools, interfaces and procedures. Assure and
improve the quality of the service and maintain accurate account
information.
In scope for Systems Support is the cover of Hardware, Operating system and storage ( Disk and Tape ) products.
Detailed Description and Job Requirements
To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Apply to Job