Spa Attendant - Female Public Area Attendant
Company:
Sheraton Grand Hotel, Dubai
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ESSENTIAL FUNCTIONS
• Set up and close down the spa as per the brand standards set down by Shine Spa and Hotel, using relevant checklists.
• Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays.
• Ensure client lockers are turned around quickly with the appropriate amenities and presentation.
• Removal of dirty linen from the spa without disturbing the client experience, delivering it to the relevant housekeeping area.
• Maintain the cleanliness and adequate stocking of the therapist preparation areas.
• Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day.
• Aid therapists in setting up for treatments and clearing away after.
• Courtesy to guests at all times offering assistance where required.
• Maintain a good knowledge of treatments and services offered in the spa to assist with guest enquiries.
• Attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering refreshments.
• Support reception by taking guests’ shoes and guiding to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.
• Monitor the maintenance of all equipment and facilities within the spa and fitness area, reporting any issues to Duty Manager/Hotel Maintenance.
• Responsible for pool plant testing during spa operating hours, ensuring chlorine and PH levels are at a safe level, recording findings to maintain an accurate record.
• Maintain the cleanliness of the entire Spa in particular the changing rooms, toilets, and showers plus relax areas. These should be kept in a neat, tidy and sanitary manner in accordance with Shine Spa and Health and Safety Standards.
• Receive training to ensure that all relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented within the Spa.
• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Treatment Manager.
• Always be punctual and prepared in advance of starting work.
• Perform any other duties deemed reasonable by management showing flexibility to cover areas outside the listed responsibilities.
REQUIREMENTS
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to assist guests with inquiries
• Must be able to speak and write in English
• Must be able to speak and write in a language any other than English
QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
• Previous experience in 5 star international business hotel in the UAE
• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Are detail oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.
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