Spa Therapist - Female

Company: Sheraton Grand Hotel, Dubai

Responsible for achieving retail sales targets as set by the Spa Director/Spa Supervisor.

• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.

• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa. Maintain a sound knowledge of all treatments, packages and any promotions.

• Participate in demonstrations/ events as required.

• Ensure that daily sales figures are accurately recorded.

• Perform all treatments at an exceptional standard, as per the Shine Spa protocols and standards taught in training, whilst tailoring to the client’s specific needs.

• Update own knowledge of products and treatment brand standards, outside of formal training by Product houses and Spa Supervisor.

• Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.

• Protect the guest experience by moving quietly around the treatment room and in corridors.

• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.

• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.

• Follow treatment room opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.

• Maintain the highest standard of guest service by following Shine Spa protocols and displaying genuine care and attention to detail.

• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.

• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.

• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.

• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.

• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following Shine Spa protocols.

• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.

• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.

• Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.

• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.

• Always be punctual and prepared in advance of treatments.

• Support all departments in the spa including covering reception and spa attendant duties as and when required.

• Must adhere to training as set down by the Spa Supervisor attend all training courses as deemed necessary.

• Consider every situation as a marketing opportunity to showcase the hotel products and services

REQUIREMENTS

• Certified international spa therapist and/ specific treatment skills

• Have a high level of emotional intelligence to adapt to various cultural settings and situations

• Must be able to assist guests with inquiries

• Must be able to speak and write in English

• Must have proven track record in Spa and Fitness industry for at least 2 years

• Play as a team and put the efforts of the team members before your own

• Communicates effectively at all levels assertively

• Have immaculate personal presentation e.g. grooming and conversational ability

• Able to adapt to sudden changes in operation

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