Support Analyst (Arabic essential)
Company:
Cerner Corporation
Basic Qualifications
Apply to Job
Job Description
Support Analyst
Support Analysts are responsible for service request investigation and resolution (supporting internal and external clients), developing education/knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing. Support Analysts will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution. Position requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables. Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function of role. Role requires individual to be accountable for communicating and working with the client to resolve key issues.
Support Analysts are responsible for service request investigation and resolution (supporting internal and external clients), developing education/knowledge transfer materials for associates and clients, providing input for defining user needs and solution-specific testing. Support Analysts will investigate, analyze, and provide comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools. In this role you will be responsible for thorough documentation related to investigation and issue resolution. Position requires the ability to prioritize and manage work queue, providing troubleshooting support and knowledge transfer for associates, maintaining awareness of current solution functionality and its relationship to solution specific database tables. Adherence to client access, quality standards, and client notification policies and procedures is focus and primary function of role. Role requires individual to be accountable for communicating and working with the client to resolve key issues.
Qualifications
Desired Skills
- Possess decision making skills and ability to deal with ambiguity
- Demonstrates ability to work on multiple projects
- Excellent verbal and written communication skills
- Ability to work overtime and irregular hours when needed
Basic Qualifications
- Bachelor’s degree from an accredited institution
- Must speak fluent Arabic
Additional Information
All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.
Relocation Assistance Available
No
Company Overview
Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive.
Cerner is transforming health care by developing tools and technologies that make it easier and more efficient for care providers and patients to navigate the complexity of our health.
From single offices to entire countries, Cerner technology solutions are licensed by over 14,000 health care venues around the world.
Cerner Corporation, along with its subsidiaries and affiliates (“Cerner”), is proud to be an equal opportunity employer and a drug-free workplace.
Cerner is transforming health care by developing tools and technologies that make it easier and more efficient for care providers and patients to navigate the complexity of our health.
From single offices to entire countries, Cerner technology solutions are licensed by over 14,000 health care venues around the world.
Cerner Corporation, along with its subsidiaries and affiliates (“Cerner”), is proud to be an equal opportunity employer and a drug-free workplace.
Apply to Job