Technical Support Engineer OpSpace - DXB
Barco designs and develops high-end visualization products for Entertainment, Enterprise and Healthcare. In those markets Barco is continuously seeking to explore new innovative solutions for their customers.
To ensure customer satisfaction in each of these new and existing domains, a team of highly skilled customer service professionals provide support to our partners in 27 countries (within the EMEA region).
By being in close-contact with our customers, our high tech products and our internal customer service organization, the Barco products will hold no more secrets for you.
In the end, your contribution as a Technical Support Engineer will be key to ensure Barco remains a truly service and client oriented company.
You main accountabilities:
∙ Analyses technical problems which are reported via phone, e-mail or internet by customers, partners or customer service engineers.
∙ Provides feedback to the service requester on the status of the problem, corrective actions taken and anticipated resolution time and estimated cost.
∙ Resolves issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
∙ Detect quality issues and forward all relevant information to the appropriate escalation channel.
∙ Provides information to the rest of the organization in case of escalation.
∙ Reviews result of corrective actions.
∙ In some cases, performs scheduled/emergency on-site service repairs
Qualifications
Job Customer Support/Service
Primary Location EMEA-UAE-Dubai
Recruiter Leen Stevens
Apply to Job
To ensure customer satisfaction in each of these new and existing domains, a team of highly skilled customer service professionals provide support to our partners in 27 countries (within the EMEA region).
By being in close-contact with our customers, our high tech products and our internal customer service organization, the Barco products will hold no more secrets for you.
In the end, your contribution as a Technical Support Engineer will be key to ensure Barco remains a truly service and client oriented company.
You main accountabilities:
∙ Analyses technical problems which are reported via phone, e-mail or internet by customers, partners or customer service engineers.
∙ Provides feedback to the service requester on the status of the problem, corrective actions taken and anticipated resolution time and estimated cost.
∙ Resolves issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
∙ Detect quality issues and forward all relevant information to the appropriate escalation channel.
∙ Provides information to the rest of the organization in case of escalation.
∙ Reviews result of corrective actions.
∙ In some cases, performs scheduled/emergency on-site service repairs
Qualifications
- Technical Master or Bachelor, or equivalent through experience. Young potentials are welcome!
- Good networking experience.
- Experience with Salesforce or CRM SAP is a plus.
- Knowledge of customer languages: good knowledge of English and French.
- Good communication skills, both orally and in writing.
- Service and client oriented
Job Customer Support/Service
Primary Location EMEA-UAE-Dubai
Recruiter Leen Stevens
Apply to Job