Telephone Operator

Company: Raffles Hotels

Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.

 

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do

 

 

About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

 

If you are looking for a dynamic environment for growth, please join us as:

Telephone Operator

Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:   

•   To consistently provide thoughtful, caring and sincere service
• Process all external and internal calls either by redirecting calls or assisting the guests
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Maintain and monitor the telephone software system
• Serve as a liaison for guests requiring information relating to all aspects of the hotel
• Handle and distribute faxes, voice messages and written messages for internal and external guests
• Have full knowledge of the hotel’s emergency procedures
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

 Qualifications:

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following: 

• Frequent sitting, standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

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