Temp. Customer Service & Parts Business Development Executive
Company:
Daimler AG
Support product price positioning analysis, perform calculations and derive improvement measures. Prepare presentations, update records and documentation,...
Support product price positioning analysis, perform calculations and derive improvement measures. Prepare presentations, update records and documentation,...
- Head of Customer Service and Parts MB Trucks & Vans
Main Objective
- Support the Customer Service and Parts (CSP) department with focus on the area of Product Management as well as coordination of daily business tasks.
- Close collaboration within the business unit to develop products, processes and initiatives with the General Distributor network in the region to further professionalize the downstream business.
- Role will be both, inward and outbound facing with the main objective to enhance the department efficiency and impact.
- Strategic and conceptual product adaptations as well as CSP products development following the established 6P methodology.
- Homologation and adaptation of central tools, measures and campaigns tailored to regional requirements; derive ideas on your own.
- Incorporate Regional Manager evaluation results in product development cycle.
- Support product price positioning analysis, perform calculations and derive improvement measures.
- Elaborate One-time-Deal offers based on General Distributor inquiries in cooperation with the Market Management; coordination of approval process.
- Conduct analysis of lost sales based on monitoring the development of the One-time- Deal offers.
- Prepare presentations, update records and documentation, organize meetings and workshops with regards to the daily CSP business.
- Support to the Head of CSP and the Market Management team in their daily office routines.
- Prepare monthly operational board meeting presentations in co-ordination with responsible parties.
- Update reporting, conduct market data analysis.
- Support and prepare market research & analysis reports; maintain and enlarge competition database; run and evaluate market studies with an external partner.
- Parts potential and pricing analysis and benchmarking for MENA region; elaborate positioning calculations.
- Vehicle Park Management: data analysis and update.
- Support preparation and throughout events, workshops, trainings and factory visits.
- Organize follow-up of marketing plans per market together with the Marketing department.
- General Distributor product analysis, best practice collection and sharing.