WRTW Department Manager_Dubai (Mall of the Emirates Flagship Store)

WRTW Department Manager_Dubai (Mall of the Emirates Flagship Store) Based in Gucci Mall of the Emirates Flagship Store in Dubai, this role offers great advancement on people management and project management experience in a multi cultural environment.

• Drive sales performance and achievement of business goals for the Department.
• Be a role model in delivery of retail excellence and customer relationship management, ensuring highest standards of customer service delivery at all times.
• Promote business development through one to one appointments with existing clients and develop relationships with new clients.
• Support the Store Manager in identifying development needs and recruitment of Sales Associates.
• Contribute in training and development of Sales Associates to improve their product knowledge and core skills.
• Ensure visual merchandising standards are maintained at all times according to Gucci VM guidelines.
• Work closely with the Buying Department to influence merchandise decisions according to client feedback.
• Ensure inventory accuracy of the Department in line with Corporate policies and procedures

Key Requirements

• Have minimum 5 years of luxury fashion experience, min. 2 years of which must be gained in a supervisory position
• Team management experience is essential
• Have strong understanding of luxury retail and retail operations
• Be a role model who consistently delivers high quality customer service
• Ability to manage customer complaints
• Excellent problem solving skills
• Cultural adaptability and flexible approach
• Can-do positive attitude
• Be computer literate, must have working knowledge of MS Office (Word& Excel) and retail software/ operational systems
• Excellent communication skills in English language (both oral and written)

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