Assistant Travel Consultant

To assist customers with travel options and process their tickets on time in order to sustain continued customer patronage

Roles and Responsibilities

• Assist the senior travel consultants in planning out of itineraries.
  
• Provide service for customers by timely issuance of tickets to enable them to proceed with their travel.
  
• Inform clients of travel dates, times, connections, baggage limits, medical & visa requirements and assist in preparing required documents or forms for travel.
  
• Adhere to all administrative policies and procedures relating to ticketing and collection of cash/ cheques from customers.
  
• Maintain an up-to-date database of all regular customers pertaining to their bookings, frequent traveler numbers, meal / seat preferences etc., to offer them personalized service.
  
• Receive and process customer feedback, after completion of travel, to gauge their views/ opinions on the level & quality of service offered by ATTA and scope for improvement, if any.
  

Job Requirements

Education/Certifications

• Intermediate / “A’ Levels
  
• Additional qualifications/IATA certification would be an advantage
  

Years of Experience

• 1-3 years experience in the travel industry

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