Customer Case Manager - UAE National - AF Motors

UAE National - Customer Case Manager - AF Motors - Head Office

We are currently looking to recruit a Customer Case Manager to work within Al-Futtaim Motors in Dubai. This role reports into the Customer Relations Manager and is based within the Customer Contact Centre.

The Customer Case Manager is responsible for investigating and resolving customers' concerns and will analyse complaint trends and root causes in order to to implement measures for improvement on a monthly basis. Once a quarter the Customer Case Manager will review and improve at least one customer facing process in cooperation with the Branch or Workshop Manager and will target Customer Engagement in a positive way.

The incumbent will drive negotiations with customers in regards to compensation and good will gestures and will liaise with third party institutes such as the Ministry of Economy, Dubai Police and RTA to negotiate and influence on customer cases.

Apply to Job