Customer Relationship Officer (Living In UAE)
Company:
Najma Human Resources & Training Consultancy
Accurately recording all relevant information relating to clients contact details activity and areas of interest in the CRM system.Key TasksTo undertake...
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Accurately recording all relevant information relating to clients contact details activity and areas of interest in the CRM system.Key TasksTo undertake...
Key Performance Indicators for Role
• Achieving agreed business objectives and turnover targets
• Ensuring client communication plans are fully actioned and documented
• Provision of weekly activity reports to management
• Effective liaison with the ME Managing Director on all significant business opportunities to ensure complete and competitive proposals are submitted.
Key Responsibilities
To manage the sales effort by:
• Assisting in the preparation of tactical and operational sales plans
• Promoting and selling products and services to new and existing customers
• Engaging with and proactively managing relationships with corporate clients
• Regularly reporting on activity to the ME Managing Director
• Supporting clients and students as and when required to ensure an efficient and effective service delivery
• Working with the Management team to seek ways to improve the efficiency and effectiveness of the sales operation
• Adding to and maintaining information on the approved vendor lists of clients and potential clients.
• Accurately recording all relevant information relating to clients contact details, activity and areas of interest in the CRM system.
Key Tasks
• To undertake proactive telephone sales and follow up activities to maximise the value received for general enquiries
• To answer telephone, e-mail and other sales queries in a prompt and professional manner and with a view to optimising the sales opportunity
• To manage, execute and update the Corporate client communication plan, ensuring regular and relevant communications are sent
• To visit and present information on products and services to existing and new customers
• To accurately process customer orders
• To maintain up-to-date knowledge of all products and services
• To ensure that all policies and procedures are followed as appropriate
• To undertake related tasks as directed by the ME Managing Director
• To advise the ME Managing Director of any issues that may impact on the effective performance of your duties
• To perform administrative and other general duties within the team as required for the effective day-to-day operation of the business
• Achieving agreed business objectives and turnover targets
• Ensuring client communication plans are fully actioned and documented
• Provision of weekly activity reports to management
• Effective liaison with the ME Managing Director on all significant business opportunities to ensure complete and competitive proposals are submitted.
Key Responsibilities
To manage the sales effort by:
• Assisting in the preparation of tactical and operational sales plans
• Promoting and selling products and services to new and existing customers
• Engaging with and proactively managing relationships with corporate clients
• Regularly reporting on activity to the ME Managing Director
• Supporting clients and students as and when required to ensure an efficient and effective service delivery
• Working with the Management team to seek ways to improve the efficiency and effectiveness of the sales operation
• Adding to and maintaining information on the approved vendor lists of clients and potential clients.
• Accurately recording all relevant information relating to clients contact details, activity and areas of interest in the CRM system.
Key Tasks
• To undertake proactive telephone sales and follow up activities to maximise the value received for general enquiries
• To answer telephone, e-mail and other sales queries in a prompt and professional manner and with a view to optimising the sales opportunity
• To manage, execute and update the Corporate client communication plan, ensuring regular and relevant communications are sent
• To visit and present information on products and services to existing and new customers
• To accurately process customer orders
• To maintain up-to-date knowledge of all products and services
• To ensure that all policies and procedures are followed as appropriate
• To undertake related tasks as directed by the ME Managing Director
• To advise the ME Managing Director of any issues that may impact on the effective performance of your duties
• To perform administrative and other general duties within the team as required for the effective day-to-day operation of the business
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