Customer Service Officer - Corporate Banking

Responsibilities:

Responsibilities:
1. Handle and personalize service to WBG customers
2. Replies promptly to all inquiries of customers via email/phone in coordination with your Supervisor.
3. Account opening and account maintenance, receives time stamped customer?s request, Verify signature in coordination with Supervisor.
4. Supporting the Relationship Manager in the overall customer transactions & queries.
5. Generate historical statements and inquiries, to provide copy of cheque based on customer request.
6. Generate daily reports to Customer Service Manager listing pending transaction.
7. Follow up on Customer request pending transaction regularization.
Key Accountabilities
o Maintain accuracy and efficient
o MIS - Quality and reliability of reports weekly, monthly as and when required by Senior Management
o Educate customers on account opening & maintenance.
o Strictly follow ADIB?s Policy & Procedures, Central Bank?s Circulars and ADIB?s Compliance Requirement.
o Take corrective actions wherever required to fix the gaps, if any, in the day to day processing.
o Do not send or correspond email to Hotmail/Gmail address except Company?s email address.
o Maintain confidentiality at all times
o Follow strictly Compliance requirement of the account opening & Maintenance.


Skills requiered:

o Cultural sensitivity and adaptability
o Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
o Written and superior oral communications skills (applied in both in-person and phone interactions).
o Presentation and facilitation skills (applied in both in-person and phone interactions).
o Knowledge of principles for providing customer service.
o Knowledge of English language
o Proficient knowledge of general office systems, PC skills, and Ms Products.




Apply to Job