Data Administrator

Company: Fairmont The Palm, Dubai

The Data Administrator will provide an uncompromising high level of accuracy by adhering to the standards of Fairmont The Palm.
Hotel Overview:Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai.  The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.  A total of seven food and beverage outlets on property offer international dining options including Mideterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Summary of Responsibilities: Reporting to the Assistant Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Demonstrates Fairmont’s Brand Service Plus Standards in all interactions
• Ensures standards are not only met, but exceeded, i.e. providing check in and check out information to the police within a maximum of 10 minutes
• Ensures that all appropriate guests’ identification is collected and valid
• Completes all follow-up procedures, i.e. if a guest is moved to another room
• Prepares V.I.P. amenity lists, ensuring names, titles etc. are correct
• Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize a guest’s stay
• Checks police E-mailbox for important messages
• Communicates any unusual happenings and all important matters for follow-up, i.e. the police system being down, via E-mail to the Front Office Manager as well as the Duty Manager
• Maintains Data Administration E-mailbox
• Prepares paperwork for daily credit card cancellations
• Complete daily posting of visa charges and liaise closely with the Government Relations Office and Government Relations
• Provides the guests or interested parties with available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules and regulations
• Assists guests as well as colleagues and Leaders with Arabic speaking skills when necessary

 Qualifications:

• Previous experience is an asset
• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the Arabic & English languages (verbal & written)
• Must be able to handle a multitude of tasks in a vibrant, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Able to type 25 words per minute in both Arabic & English
• Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommended
• 2 years minimum experience in customer service

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Insert all requirements as needed

Visa Requirements: 
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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