Director, Rooms
Primary Location
:
United Arab Emirates-Dubai-Raffles Dubai
Employee Status
:
Regular
Raffles Hotels & Resorts
is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.
If you are looking for a dynamic environment for growth, please join us as
:
Director, Rooms
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
To consistently provide thoughtful, caring and sincere service
To lead and manage the day to day operations of Front Office, Guest Services and Housekeeping
To prepare annual budgets and administer in a fiscally responsible manner
To lead and support all areas in the achievement of their financial and operational targets
To ensure achievement of Market Matrix, Guest Satisfaction Index and Employee engagement survey scores set by the Hotel.
Tour hotel daily; audit staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
Observe guest reactions and confer frequently with staff to ensure guest needs are met
To control all purchases for the department and is consistently aware of quality and cost
To oversee group business, reviewing and ensuring details of group resumes are met
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Qualifications:
Previous experience in a senior leadership role required
Computer literate in Microsoft Windows applications required
University/College degree in a related discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
Frequent sitting and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Job Level
:
Senior Leadership / Executive
Schedule
:
Full-time
Shift
:
Day Job
Travel
:
No
Closing Date
:
Ongoing
Job Number:
RDB01366
Apply to Job
:
United Arab Emirates-Dubai-Raffles Dubai
Employee Status
:
Regular
Raffles Hotels & Resorts
is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.
Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values.
If you are looking for a dynamic environment for growth, please join us as
:
Director, Rooms
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
To consistently provide thoughtful, caring and sincere service
To lead and manage the day to day operations of Front Office, Guest Services and Housekeeping
To prepare annual budgets and administer in a fiscally responsible manner
To lead and support all areas in the achievement of their financial and operational targets
To ensure achievement of Market Matrix, Guest Satisfaction Index and Employee engagement survey scores set by the Hotel.
Tour hotel daily; audit staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed
Observe guest reactions and confer frequently with staff to ensure guest needs are met
To control all purchases for the department and is consistently aware of quality and cost
To oversee group business, reviewing and ensuring details of group resumes are met
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Qualifications:
Previous experience in a senior leadership role required
Computer literate in Microsoft Windows applications required
University/College degree in a related discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
Frequent sitting and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Job Level
:
Senior Leadership / Executive
Schedule
:
Full-time
Shift
:
Day Job
Travel
:
No
Closing Date
:
Ongoing
Job Number:
RDB01366
Apply to Job