Executive Housekeeper

Company: M5

 Manage the housekeeping areas through subordinate supervisors and oversee the effective performance and training of employees to ensure the achievement of departmental productivity objectives and that service quality standards are met.

 Administer cost control systems for linen and cleaning supplies consumption, conduct regular inventory of linen; prepare and report variances against plan to ensure appropriate inventory level is maintained for efficient operation of the hotel.

 Implement and supervise systems for inspecting and managing the quality of housekeeping services provided; perform inspections of housekeeping activities to ensure procedures are followed according to standards implemented by property.

 Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.

 Provide the property management & Operational Manager information relating to housekeeping activities and expenses. Coordinate status of guest rooms with Front Office / Guest Service Manager to ensure accurate and timely reporting on room availability.

 Prepare work order of housekeeping areas and equipment deficiencies and discrepancies; follow up and coordinate maintenance repairs with Engineering Department to ensure hotel service quality standards are met.

 Administer to guest requests, complaints and special services and ensure timeliness and efficiency of services.

 Ensures all allocated rooms for VIP’s are inspected

 Implements uniform and linen control procedures by supervising original issue, daily issue and repair of uniform and linen.

 Reports damaged or lost uniforms or linen to the property management & Operational Manager

 Administer physical inventory on linen and uniforms periodically.

 Prepares storeroom requisitions for cleaning and guest supplies.

 Prepares monthly reports on guest room supplies consumption, linen losses, upholstery projects and other reports needed by the Operational Manager

 Ensures training plan for the following month is submitted to the Operational Manager before month end.

 Assumes other duties assigned by the Operational Manager from time to time and other managers.

Job Type: Full-time

Required experience:

• Housekeeping: 5 years

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