IT Technology Associate
Company:
Aston Carter
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Our client, an Abu Dhabi government-owned institutional investor is currently looking to hire an IT Technology Associate for their IT Service Delivery and Support department.
Department Mission
Department Mission
- The Information Technology Department is responsible for the efficient sourcing, development and deployment of easy to use technology solutions that address the organisations business needs.
- By being aligned to the business and working in partnership with them the Information Technology Department is focused on adding value through prudent innovation and disciplined execution.
Summary - As a member of the team responsible for production technology operations, TechOps performs a critical function for the organisations IT Department as the primary operator of the technology plant and production environment custodian.
- TechOps is core to the delivery, maintenance and support of the production technology environment. The team is responsible for ensuring the continuous availability of technology services to end-users. This entails day-to-day operational duties as well as strategic gate-keeping and custodial accountabilities.
- TechOps is required to provide first responder support for end-users and is the primary first responder out-of-hours for front office and other key business functions. Responsibilities
Responsibilities - Proactively monitoring the enterprise IT infrastructure and application stack to ensure availability and performance.
- Contributing to the maintenance of incident records throughout the incident lifecycle.
- Supporting the investigation of incidents, documenting technical issues, solutions and support information.
- Owning unresolved incidents and ensuring escalation to Field Engineers, Business Response or appropriate Service Owners.
- Helping to maintain and update contingency plans by using IT security risk analysis methods, tools and techniques to identify potential exposures to information systems e.g. single points of failure, lack of effective countermeasures or lack of tested, up-to-date recovery plans.
- Taking responsibility for multiple concurrent issues, prioritising and triaging tasks.
- Working in a team-oriented manner, assisting other team members on an as-needed basis and with fieldwork when required.
- Supporting the development, monitoring and communication of the organisation standards and guidelines for data centre operations and services, including processing rules, access, security and audit controls, recovery routines and contingency procedures.
- Contributing to the performance of data processing, peripherals, communications and networking equipment to ensure a high quality of service is provided by the organisation's data centre, the associated infrastructure, and their constituent hardware, software, transmission services and support functions.
- Carrying out defined tasks related to the planning, installation, upgrade, operation (start up, re-configuration, shutdown), control and maintenance of the data centre, associated infrastructure and applications for the safe and secure storage and communication of data.
- Supporting batch and overnight jobs including 'Ready-For-Business' checkouts.
- Troubleshooting and triaging production issues.
- 1st Responder out-of-hours for business desks and other key user functions.
- The first point of contact for incident management/crisis management.
- Ensuring required availability and performance of the application infrastructure by forming a rota to cover 24x7 support.
- Participating where appropriate in the release of new applications/upgrades.
Education and Experience - Bachelor's Degree is required
- 3+ years' experience in a similar role ideally in a technology operations environment.
- Excellent communication skills; both written and verbal. Able to clearly articulate technical issues and activities to both technical and non-technical staff.
- Detail-oriented with a proactive approach to solving problems.
- Ability to multi-task, with strong ownership and demonstrating an appropriate sense of urgency.
- Flexible approach to working hours as shifts are employed to provide 24x7 coverage.
- Strong working experience with job scheduling applications.
- Experience with middleware applications.
- Knowledge of Linux, Windows Server and VMware operating systems.
- Broad knowledge of hardware, networking and software fundamentals with solid troubleshooting skills.
- Experience in monitoring the production environment across multiple technology disciplines: applications, O/S, networking, storage, databases, etc.
- Initiative and desire to maintain exposure across multiple technology disciplines.
- Strong team skills whilst being able to work independently with minimum supervision.
- Strong production ethic and customer orientation.
- Industry certification such as ITIL is an asset.
Required Skills:
Virtualization, Applications Support, Applications Development, Scripting, Database Management
About Aston Carter:
Aston Carter has grown to become a preeminent global provider of top talent to businesses requiring highly specialised professionals focusing on Accounting & Finance, Change & Transformation, Compliance, Management Consulting, Operations and Risk & Regulation. Aston Carter’s global reach extends to 16 countries across Europe, Asia and North America – each with a firm focus on the core values that made Aston Carter the company it is today: Commitment, Character & Trust, Relationships, and A Passion for Excellence.
Contact Information:
| Karim Sultan |
| ksultan@astoncarter.com |
| TEL : +971 4 432 8411 |
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