Operations In-charge
To plan, develop and markedly improve the performance of all Operational and
Business activities, sharing in the company vision, leading and coaching staff towards
the achievement of maximum profitability.
KPI’s and 1 Work Scheduling & Planning 50%
weighting 2 Customer Satisfaction/complaints 20%
3 Staff Training/Communication & Implementation of 15%
Company Policies
4 Marketing, Sales & Profitability 10%
5 Other tasks that may be assigned from time to time 5%
Note: All major business accounts are recorded on Business Workflow document. Employee must understand this and read
in conjunction with the Business Workflow document.
Basic A well-rounded, extrovert personality with a solid track record in scheduling. Planning, people management & customer service.
Skills Possess a strong sales and marketing background complemented
with communication skills and abilities. Must have exceptional time
management skills, be self-monitoring and highly motivated
Excellent written and oral communication in English
Manages job requirements, efficiency, quality and profitability
as key performance areas
Able to develop and communicate work instructions, method
statements and procedures.
Can provide training related to equipment, safety at work and
quality.
PC proficiency (Excel, Word, PowerPoint).
Extensive experience in all aspects of Customer Relationship
Management.
Strong understanding of customer and market dynamics and
requirements.
Proven leadership and ability to drive teams.
Works on own initiative
Operations Supervisor
Key Responsibilities:
Operations Ensure all purchase orders/contracts are encoded in the system
and service are provided/schedules and completed on time
and as per agreement.
Ensure that the correct information on each project is provided
in a timely manner, plan and communicate with the customer
at all stages of the process
Ensure reminders for repeat jobs are sent on time, supervise and
guide/train cleaning / Hygiene Technicians
Customer Ensure that all works are completed in customer’s satisfaction Satisfaction by monitoring daily works of each team.
Handles customer complaints to total satisfaction
Marketing Initiate/Assist in the development and implementation of
marketing plans, proposals and presentations as needed.
Provide recommendations for the improvement of sales and
activity performance.
Conduct premises surveys, occasional collection of payments
& sales negotiations with customers,
HR/Training Responsible for the evaluation of the performance of all team
leaders, technicians & drivers.
Recruits, tests, and hires Account Executives based on criteria
agreed upon by senior management.
Provides timely and unprompted feedback to senior
management regarding team performance, daily sales and Reporting daily/weekly/monthly forecast.
Maintains accurate records of all pricings, sales, and activity
reports (Work Schedule)
Financial Controls related expenses to meet budget guidelines.
Policies Adhere to all company policies, procedures and business ethics
codes and ensure that they are communicated to the teams
and implemented.
Internal / Ensures that all teams meet or exceed activity standards for
External project delivery
Cooperation Delegate authority and responsibility with accountability and
follow-up. Sets examples in areas of personal character, commitment,
organizational and selling skills, and work habits.
Operations Supervisor
Conducts regular coaching and counseling with teams to build
motivation and service delivery skills.
Maintains contact with all clients in the market area to ensure
high levels of client satisfaction.
Demonstrates ability to interact and cooperate with all
company employees.
Review & implement actions as designated in the Business
Workflow document
Information Access to all information as required to perform the work and
Procedures
Plant / assets Correct use of vehicle, computer and office equipment.
Petty Cash Not Applicable
Training As required
Apply to Job
Business activities, sharing in the company vision, leading and coaching staff towards
the achievement of maximum profitability.
KPI’s and 1 Work Scheduling & Planning 50%
weighting 2 Customer Satisfaction/complaints 20%
3 Staff Training/Communication & Implementation of 15%
Company Policies
4 Marketing, Sales & Profitability 10%
5 Other tasks that may be assigned from time to time 5%
Note: All major business accounts are recorded on Business Workflow document. Employee must understand this and read
in conjunction with the Business Workflow document.
Basic A well-rounded, extrovert personality with a solid track record in scheduling. Planning, people management & customer service.
Skills Possess a strong sales and marketing background complemented
with communication skills and abilities. Must have exceptional time
management skills, be self-monitoring and highly motivated
Excellent written and oral communication in English
Manages job requirements, efficiency, quality and profitability
as key performance areas
Able to develop and communicate work instructions, method
statements and procedures.
Can provide training related to equipment, safety at work and
quality.
PC proficiency (Excel, Word, PowerPoint).
Extensive experience in all aspects of Customer Relationship
Management.
Strong understanding of customer and market dynamics and
requirements.
Proven leadership and ability to drive teams.
Works on own initiative
Operations Supervisor
Key Responsibilities:
Operations Ensure all purchase orders/contracts are encoded in the system
and service are provided/schedules and completed on time
and as per agreement.
Ensure that the correct information on each project is provided
in a timely manner, plan and communicate with the customer
at all stages of the process
Ensure reminders for repeat jobs are sent on time, supervise and
guide/train cleaning / Hygiene Technicians
Customer Ensure that all works are completed in customer’s satisfaction Satisfaction by monitoring daily works of each team.
Handles customer complaints to total satisfaction
Marketing Initiate/Assist in the development and implementation of
marketing plans, proposals and presentations as needed.
Provide recommendations for the improvement of sales and
activity performance.
Conduct premises surveys, occasional collection of payments
& sales negotiations with customers,
HR/Training Responsible for the evaluation of the performance of all team
leaders, technicians & drivers.
Recruits, tests, and hires Account Executives based on criteria
agreed upon by senior management.
Provides timely and unprompted feedback to senior
management regarding team performance, daily sales and Reporting daily/weekly/monthly forecast.
Maintains accurate records of all pricings, sales, and activity
reports (Work Schedule)
Financial Controls related expenses to meet budget guidelines.
Policies Adhere to all company policies, procedures and business ethics
codes and ensure that they are communicated to the teams
and implemented.
Internal / Ensures that all teams meet or exceed activity standards for
External project delivery
Cooperation Delegate authority and responsibility with accountability and
follow-up. Sets examples in areas of personal character, commitment,
organizational and selling skills, and work habits.
Operations Supervisor
Conducts regular coaching and counseling with teams to build
motivation and service delivery skills.
Maintains contact with all clients in the market area to ensure
high levels of client satisfaction.
Demonstrates ability to interact and cooperate with all
company employees.
Review & implement actions as designated in the Business
Workflow document
Information Access to all information as required to perform the work and
Procedures
Plant / assets Correct use of vehicle, computer and office equipment.
Petty Cash Not Applicable
Training As required
Apply to Job