Patient & Guest Services Associate
Job Summary:
This position is responsible for providing hospitality and guest services for patients, guests and family members.
Primary Duties and Responsibilities:
Serves a patient greeter, way-finder and directional assistance for patients, guests and family members seeking care, treatment or general information regarding CCAD services
Exhibits empathy, respect and a -Patient First- focus while serving as a representative of CCAD Hospitality & Guest Services Department
Proactively greets patients and visitors with a smile and direct eye contact, triage guests needs, provides and receives patient information according to HIPAA guidelines
Provides patient transport service and assistance to patients and guests requiring mobility assistance
Interacts on a daily basis with nursing and clinical caregivers to ensure seamless service delivery for CCAD patient and visitor
Maintains a neat, clean and professional appearance at all times
Assists with developing and improving departmental procedures related to services
Performs other duties as assigned.
Desired Candidate Profile:
Skills: Experience Requirements: Customer service/hospitality or healthcare industry experience is preferred, Basic computer skills, ability to learn and manage electronic medical record system functions as applicable Strong interpersonal and customer service skills and willingness to serve the public Ability to understand and follow oral instruction from departmental supervision and support personnel. Strong oral and written communications kills Ability to exercise sound judgment and reasoning to facilitate problem solving Ability to function with understanding, empathy, and professionalism when interacting with patients and guests who may undergoing physical and emotional stress Ability to work independently and interdependently Ability to speak and write in English is required Ability to speak and write in both English and Arabic is preferred Education Requirements: High school diploma, or equivalent, is required.
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This position is responsible for providing hospitality and guest services for patients, guests and family members.
Primary Duties and Responsibilities:
Serves a patient greeter, way-finder and directional assistance for patients, guests and family members seeking care, treatment or general information regarding CCAD services
Exhibits empathy, respect and a -Patient First- focus while serving as a representative of CCAD Hospitality & Guest Services Department
Proactively greets patients and visitors with a smile and direct eye contact, triage guests needs, provides and receives patient information according to HIPAA guidelines
Provides patient transport service and assistance to patients and guests requiring mobility assistance
Interacts on a daily basis with nursing and clinical caregivers to ensure seamless service delivery for CCAD patient and visitor
Maintains a neat, clean and professional appearance at all times
Assists with developing and improving departmental procedures related to services
Performs other duties as assigned.
Desired Candidate Profile:
Skills: Experience Requirements: Customer service/hospitality or healthcare industry experience is preferred, Basic computer skills, ability to learn and manage electronic medical record system functions as applicable Strong interpersonal and customer service skills and willingness to serve the public Ability to understand and follow oral instruction from departmental supervision and support personnel. Strong oral and written communications kills Ability to exercise sound judgment and reasoning to facilitate problem solving Ability to function with understanding, empathy, and professionalism when interacting with patients and guests who may undergoing physical and emotional stress Ability to work independently and interdependently Ability to speak and write in English is required Ability to speak and write in both English and Arabic is preferred Education Requirements: High school diploma, or equivalent, is required.
Apply to Job