PC Technician
Company:
General Dynamics Information Technology
Microsoft Certified IT Professional (MCITP):. Provides technical support and training to end-users. Provides software and system troubleshooting and support....
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Microsoft Certified IT Professional (MCITP):. Provides technical support and training to end-users. Provides software and system troubleshooting and support....
Job Description
Provides installation; maintenance and troubleshooting support of information systems applications and related peripheral hardware.
Typical Duties Include:
- Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
2. Installs and configures applications software and related hardware (such as desktops; servers; and related peripherals like printers; scanners; drives; monitors and video teleconferencing hardware).
3. Provides software and system troubleshooting and support.
4. Provides technical support and training to end-users.
5. Maintains current knowledge of relevant technology as assigned.
6. Participates in special projects as required.
Education
Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
Required Certification: Microsoft Certified IT Professional (MCITP): Enterprise Desktop Administrator on Windows 7; Microsoft Certified IT Professional (MCITP): Enterprise Desktop Administrator on Windows 10
Qualifications
Minimum
1-3 years of directly related experience supporting information systems operations.
Preferred:
At least five years of experience with the specific types of business systems, hardware and networking services utilized by the Government is required. Demonstrated leadership also is required.