Service Coordinator Required for British Maintenance Company
Job Purpose:
Reporting into the Service Manager, the Service Coordinator is an essential role for the efficient and effective management, coordination and direction of field services including Technicians, Drivers, Access, Fleet and Systems.
Key Competencies:
1. Planning and organising – ability to prioritise workload accordingly and use initiative, as well as a strong sense of accountability
2. Specialist knowledge- understands the Miracle Service system and maintains this knowledge.
3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
4. Oral communication – speaks clearly, fluently and in an effective manner.
5. Written communication- writes in a clear and concise manner, using appropriate grammar, style and language.
6. Interpersonal/Cultural sensitivity – interacts with others in a sensitive and effective way.
7. Resilience and Patience – maintains effective work behaviour and patience in the face of setbacks or pressure.
8. Attention to detail & Accuracy – maintains attention to detail under pressure
Qualifications:
• High School Diploma required
• Bachelor’s Degree preferred
Knowledge & Experience:
• Previous administration, with a focus on data entry detail, experience required
• Previous scheduling experience in a maintenance company preferred
• Familiarity with standard IT Tools (Windows, MS Office)
• Knowledge of Miracle Service is preferable, although not required
Skills and Personal Qualities:
• High sense of personal integrity.
• Well organised and ability to schedule and prioritise work accordingly.
• Proficient IT skills.
• Trustworthiness, professional and ethical in all that they do.
• Ability to communicate at all levels.
• Ability to work as a team or on own initiative.
Schedule
• Support the Service Manager with coordinating activities of field service Technicians
• Serve as secondary point of contact for Technicians and liaise with them throughout the day (i.e. cancellations, rescheduled jobs, new jobs, etc.)
• Send task details to Technicians via SMS
• Prepare the next day Technician packs and give to Service Manager for distribution
• Assist the Service Manager with the schedule in Miracle Service and maintaining its accuracy
Access
• Coordinate and maintain access for residential communities and buildings
• Keep customer account comments updated with access specific notes
Support for Bookings Managers
• Feedback Technician progress and comments to the Booking Managers
• Investigate and report customer history and tasks for Booking Managers. This may include pulling hard-copy documentation and then refiling
• When all Booking Managers are engaged, answer customer calls and take customer details to give to Booking Managers to call back
Apply to Job
Reporting into the Service Manager, the Service Coordinator is an essential role for the efficient and effective management, coordination and direction of field services including Technicians, Drivers, Access, Fleet and Systems.
Key Competencies:
1. Planning and organising – ability to prioritise workload accordingly and use initiative, as well as a strong sense of accountability
2. Specialist knowledge- understands the Miracle Service system and maintains this knowledge.
3. Problem solving and analysis - displays critical thinking, analyses issues and breaks them down into their component parts with a logical and methodical approach.
4. Oral communication – speaks clearly, fluently and in an effective manner.
5. Written communication- writes in a clear and concise manner, using appropriate grammar, style and language.
6. Interpersonal/Cultural sensitivity – interacts with others in a sensitive and effective way.
7. Resilience and Patience – maintains effective work behaviour and patience in the face of setbacks or pressure.
8. Attention to detail & Accuracy – maintains attention to detail under pressure
Qualifications:
• High School Diploma required
• Bachelor’s Degree preferred
Knowledge & Experience:
• Previous administration, with a focus on data entry detail, experience required
• Previous scheduling experience in a maintenance company preferred
• Familiarity with standard IT Tools (Windows, MS Office)
• Knowledge of Miracle Service is preferable, although not required
Skills and Personal Qualities:
• High sense of personal integrity.
• Well organised and ability to schedule and prioritise work accordingly.
• Proficient IT skills.
• Trustworthiness, professional and ethical in all that they do.
• Ability to communicate at all levels.
• Ability to work as a team or on own initiative.
Schedule
• Support the Service Manager with coordinating activities of field service Technicians
• Serve as secondary point of contact for Technicians and liaise with them throughout the day (i.e. cancellations, rescheduled jobs, new jobs, etc.)
• Send task details to Technicians via SMS
• Prepare the next day Technician packs and give to Service Manager for distribution
• Assist the Service Manager with the schedule in Miracle Service and maintaining its accuracy
Access
• Coordinate and maintain access for residential communities and buildings
• Keep customer account comments updated with access specific notes
Support for Bookings Managers
• Feedback Technician progress and comments to the Booking Managers
• Investigate and report customer history and tasks for Booking Managers. This may include pulling hard-copy documentation and then refiling
• When all Booking Managers are engaged, answer customer calls and take customer details to give to Booking Managers to call back
Apply to Job