Technical Support Engineer
Company:
Injazat Data Systems
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures....
Technical Support Engineer
Job Location : Abu Dhabi
Good Salary and benefits will be offered
Job Description :
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Ensures that supported customer accurately completes the approved work request with the date and time of submission
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
• Responds and resolves all assigned calls within prescribed SLA. Manages own workload; diagnoses and fixes the issues of end user systems related to:
• Operating Systems
• Internet Browsers (i.e. Explorer)
• MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
• Local Area Network connectivity
• Wireless connectivity
• First Level Hardware diagnosis
• Printing issues
• Software Installation
• PC relocation and minor changes
• Peripheral device connectivity or device driver
• Complies with the service levels pertaining to end user support.
• Maintains the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.
• Resolves problems in accordance with prescribed process & procedures
Requirements :
• Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field.
• ITIL Foundation Certificate (V3)
• SCCM / Citrix (Optional)
• MCSE or CCNA Certifications preferred
• 3 – 5 years’ experience in relevant field.
• Knowledge on Windows exchange Server, Active Directory
• Knowledge on Microsoft Exchange Server 2010 User Administration
• Knowledge on Windows 7/8/10, MAC
• Knowledge on Mobile Device management and troubleshooting experience helpful
• Knowledge on Securities Solutions: Antivirus, Anti-Malware and Anti-Spam
• Knowledge on Networking: TCP/IP, Wireless (802.11), DNS, DHCP
• Meticulous analytical and organizational skills with proven ability to multi-task
• Strong interpersonal, verbal communication, and written documentation skills.
• Knowledge on Citrix / VPN / SCCM tools
• Good understanding of MS Windows 7 and other Microsoft client operating systems
• Working and conceptual knowledge of networking basics.
• Ability in managing end user’s expectations and keeping them satisfied.
• Excellent team worker.
• Proficient (Read, Write, Speak) in English and Arabic communication.
• Should be located in UAE
Interested candidate can apply with your updated resume.
Apply to Job
Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures....
Technical Support Engineer
Job Location : Abu Dhabi
Good Salary and benefits will be offered
Job Description :
• Setup desktop computers and peripherals and test network connections.
• Install and test desktop software applications and internet browsers.
• Test computers to ensure proper functioning of computer systems.
• Ensures that supported customer accurately completes the approved work request with the date and time of submission
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
• Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
• Responds and resolves all assigned calls within prescribed SLA. Manages own workload; diagnoses and fixes the issues of end user systems related to:
• Operating Systems
• Internet Browsers (i.e. Explorer)
• MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
• Local Area Network connectivity
• Wireless connectivity
• First Level Hardware diagnosis
• Printing issues
• Software Installation
• PC relocation and minor changes
• Peripheral device connectivity or device driver
• Complies with the service levels pertaining to end user support.
• Maintains the high energy level of self and keep up end user satisfaction by resolving their issues up to expected level.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.
• Resolves problems in accordance with prescribed process & procedures
Requirements :
• Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field.
• ITIL Foundation Certificate (V3)
• SCCM / Citrix (Optional)
• MCSE or CCNA Certifications preferred
• 3 – 5 years’ experience in relevant field.
• Knowledge on Windows exchange Server, Active Directory
• Knowledge on Microsoft Exchange Server 2010 User Administration
• Knowledge on Windows 7/8/10, MAC
• Knowledge on Mobile Device management and troubleshooting experience helpful
• Knowledge on Securities Solutions: Antivirus, Anti-Malware and Anti-Spam
• Knowledge on Networking: TCP/IP, Wireless (802.11), DNS, DHCP
• Meticulous analytical and organizational skills with proven ability to multi-task
• Strong interpersonal, verbal communication, and written documentation skills.
• Knowledge on Citrix / VPN / SCCM tools
• Good understanding of MS Windows 7 and other Microsoft client operating systems
• Working and conceptual knowledge of networking basics.
• Ability in managing end user’s expectations and keeping them satisfied.
• Excellent team worker.
• Proficient (Read, Write, Speak) in English and Arabic communication.
• Should be located in UAE
Interested candidate can apply with your updated resume.
Apply to Job